Licensed & Regulated by FINTRAC Canada

How Can We Help?

Find the support you need for your KrosRemit account, payments, or business operations. Our team is here to ensure your success.

For SME Users

Get help with your business account, payment processing, and day-to-day operations.

SME Support

For Enterprise Partners

Dedicated support for enterprise customers, API integrations, and large-volume processing.

Enterprise Support

General Support

Questions about our services, billing, or general inquiries? We're here to help.

General Support

SME Customer Support

Whether you're just getting started or managing multiple international payments, our SME support team is here to help you succeed.

Account & Onboarding

  • Account setup and verification assistance
  • Profile updates and security settings
  • Multi-user access and permissions

Payment Support

  • Payment creation and processing guidance
  • Transaction status and tracking support
  • Recipient payment method selection

Contact SME Support

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Enterprise Partner Support

Our dedicated enterprise support team provides personalized assistance for large-volume processing, API integrations, and complex business requirements.

Technical Integration

  • API integration and development support
  • Webhook configuration and testing
  • Custom integration solutions

Business Operations

  • Dedicated account management
  • Volume processing and reconciliation
  • Compliance and regulatory guidance

Contact Enterprise Support

Enterprise Support Schedule Demo

General Customer Support

For all other inquiries, our general support team is available to help with any questions about our services, billing, or general operations.

General Questions

Questions about our services, features, or how we work.

Billing & Payments

Inquiries about fees, invoices, or payment processing.

Security & Compliance

Questions about our security measures and regulatory compliance.

Contact General Support

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Support Hours & Response Times

Business Hours

  • Monday - Friday: 9:00 AM - 6:00 PM EST
  • Saturday: 10:00 AM - 4:00 PM EST
  • Sunday: Closed

Response Times

  • Email Support: Within 24 hours
  • Phone Support: Immediate
  • Urgent Issues: Priority handling